Terms and conditions
Please read the terms and conditions for puchasing our products below before you buy HolidayPhone.
PricingEach item is listed with the price including tax. Your shopping basket shows the total price including VAT, shipping and payment. Payment terms are stated in the shopping basket depending on your chosen payment method. Shipping conditions are stated in the shopping basket.
HolidayPhone AB is a Swedish limited company. When paying using credit card online, we do not have access to your credit card information, or in any other way store your credit card details.
Shipping and handling
HolidayPhone understands the importance of fast processing and delivery and we ship quickly to your home address, or directly to your address/hotel abroad. Please read more about shipping here »
When purchasing hardware
If you order a MIFI-hotspot (or other hardware) along with your HolidayPhone kit, this may be delivered without the box. That way, we can post the hardware in a small envelope and you won't have to pick it up at the post office. This simplifies for our customers, reduces shipping costs, and is more environmentally friendly. Customers are responsible for any applicable duties, taxes or fees imposed by their country or the carrier on their behalf to get the package through customs.
Any returns will be at your own expense and risk, unless the item was defect on arrival, or if the wrong product was delivered. Returns must be not be sent as COD. In the case of an exchange, we will pay for the new delivery back to you.
You have 14 days to cancel your order, from the day you receive it. Cancelation is not accepted if the customer has started to use the service or product. For services that require personal registration in your name and/or activation of the service, we do not allow order cancelations from the day the service has been registered in your name, or if the service is already registered. If you cancel your order, HolidayPhone has the right to charge up to $8 for costs related to chargeback to your credit card. Consumed shipping fees can not be refunded.
Repayment of canceled/returned items
HolidayPhone will repay returned or canceled items to the customer within 30 days after we receive the items returned to us.
Overseas call rates
HolidayPhone's website presents prices for overseas calls based on information provided by our partner carriers. HolidayPhone cannot be held responsible for any price errors or changes made by carriers without prior notification to HolidayPhone. Our goal is to provide correct information at all times, based on the information provided by our partner carriers. Some of the call rates being deducted from your overseas call credit are subject to local sales tax, e.g. 7% in Thailand. This will also be deducted from your call credit.
Responsibilities of participating carriers
HolidayPhone resells PAYG SIM cards to foreign carriers. HolidayPhone is unable to influence, research or troubleshoot the functionality of the foreign carriers' networks, and cannot be held responsible for any faults that are attributed to the services provided by our partner carriers. In the event of errors or enquiries relating to the foreign carriers' function, we would kindly refer you to each respective carrier's customer services.
For technical reasons, there are certain limitations on redirected calls from the US that you should be aware of:
For technical reasons, text messages cannot be redirected from the US
HolidayPhone can redirect calls from the US, but not text messages sent to your US number. However, if you send a text message from abroad, the recipient can text reply to your message. Read more about this under Frequently Asked Questions.
Caller ID on incoming calls may not work in some cases
In some cases, we are not able to display the incoming caller's number, and occasionally an incorrect number may be displayed.
There may be a few extra ring tones before the call is connected
As your phone is being redirected, it can sometimes take a little longer for the incoming call to reach your phone. This only means that the caller will hear a few extra ring tones before you answer.
It is important that the phone you bring on your trip is not locked to a particular carrier
As our service is based on you using a foreign SIM card from another carrier, it is important that the phone you are taking with you is not locked to one carrier. If your phone is locked to a carrier, you can of course use an older cellular phone instead, unlock the one you have or buy a cheap temporary mobile from us or another supplier to solve the problem. Read more about this under Frequently Asked Questions.
In the event of circumstances beyond HolidayPhone's reasonable control, for example, in the event of changes to legislation, governmental action, strike, blockade, sabotage, war, terrorism, fire, flood, natural disaster or similar events, HolidayPhone's obligation to honour the purchase agreement will be suspended while the circumstance prevails. If the delay exceeds two months, both you and HolidayPhone have the right to terminate the agreement immediately without any obligation to pay damages.
Any dispute under these Terms shall be governed by Swedish law.